RJS offers two tiers of technical support for maintenance-paying customers. Our Standard Plan comes with your product purchase. For those in need of 24 x 7 assistance, we offer a Premium Plan with all the bells and whistles. Standard Support Plan
Our Standard Plan provides full technical support during RJS business hours, from 8 AM to 5 PM Central Standard Time. Support includes assistance with troubleshooting, licensing , upgrades and more. Premium Support Plan
Your network and business systems don’t take nights and weekends off, so why should your product support? Premium Support customers receive all the advantages of the Standard Plan, plus the following features:
Weekend Support: Coverage includes technical assistance via telephone between 8 AM and 5 PM CST (excluding holidays).
24 x 7 Support: Coverage includes telephone support for critical issues (system or service down) on a 24 x 7 x 365 day basis.
Priority Status: Jump to the front of the support queue with our special Premium Support toll-free number.
Software Access Codes: 24 x 7 x 365 use of an emergency license generator. The generator can provide permanent access codes for updated server hardware or temporary access codes for disaster recovery testing.